Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  1. Please email madoutdoorsinc@gmail.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to: MAD Outdoors 304 Marshall Ct Runnells, Iowa 50237.
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Some items can not be returned if they are opened. These include stickers.Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Shipping Policy Turnaround
Because our business operates on weekends, your order will be shipped on the following Friday or Saturday after your order is processed.

Carriers
We use the following carriers to deliver our orders:
USPS

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.